ClimateThrive Privacy Policy
Date: 23/07/2021
About this Privacy Policy
FireThrive Pty Ltd ACN 643 377 280 (FireThrive)
has obligations concerning the collection, use, disclosure and storage
of personal information. These obligations are set out in the Australian
Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act), and other applicable State and Territory privacy laws.
In this Privacy Policy, references to "we", "us" and "our" are to FireThrive.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
We will review and may update this Privacy Policy from time to time.
What is personal information?
“Personal information” is information or an
opinion about an identified individual or reasonably identifiable
individual, whether true or not and whether recorded in material form or
not.
What personal information do we collect and hold?
The personal information we collect and hold includes information about end users, prospective employees and contractors.
The personal information that we collect and hold may include an individual's:
- name;
- address;
- date of birth;
- email address;
- the location from which you have come to the site and the pages you have visited;
- technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system; telephone number and other contact details;
- credit card information;
- workplace; and
- information provided to us via customer surveys and in app prompts.
What is Sensitive information
“Sensitive information” is a sub-category of
personal information which includes information about an individual’s
racial or ethnic origin, political opinions, membership of political
association, religious beliefs or affiliations, philosophical beliefs,
membership of a professional or trade association or trade union, sexual
preferences or practices, criminal record, health information, genetic
or certain biometric information.
What Sensitive information do we collect and hold?
We also collect sensitive information, including health and accessibility information.]
How do we collect and hold personal information?
We may collect personal information from the individual concerned or from a third party.
We may collect this information when you
communicate with us directly, through our website, our web-app, by
telephone, by video conferencing, by e-mail or through a written
application.
We have processes in place to ensure that our
records remain accurate, complete and up to date, including by
verifying the information with you each time you use our services or
from other sources.
These records are retained for up to 7 years.
If the information is no longer required by
us for any purpose for which it was collected and is no longer required
by law to be retained by us, we will destroy or de-identify the
information.
Can I remain anonymous?
You can always choose to deal with us anonymously or by using a pseudonym.
However, please note that if you choose to
remain anonymous, this may affect your ability to access or use certain
functions of our website, app or services.
If you wish to remain anonymous when dealing
with us via a telephone call, please advise the call operator assisting
you. Providing your personal details enables us to provide you with a
contact record reference number which allows you, and other authorised
persons, to retrieve information about that call at a later date.
Why do we collect, hold, use and disclose personal information?
We collect, hold, use and disclose personal information for the following purposes:
- to enable you to access and use our website, app and services;
- to operate, improve and optimise our website, app and services and yours and other users' experience;
- to send support and administrative messages, reminders, technical notices, updates, security alerts, and information to you;
- to further bushfire social research including academic articles and published research;
- to send marketing and promotional messages to you and other information that has been requested or which may be of interest; and
- to comply with our legal obligations.
To whom do we disclose personal information?
We may disclose personal information to the
service providers of ClimateThrive and/or FireThrive for the purposes listed above, and so
that they may perform services for us or on our behalf. We may also
disclose de-identified information we have collected to government
bodies and research institutions.
When we disclose personal information to
third parties, we make all reasonable efforts to ensure that we disclose
only relevant information and the third party will comply with the
Privacy Act in relation to that information.
We may disclose personal information where
the person concerned has consented to the disclosure or where we are
expressly permitted to do so by the Privacy Act.
These other disclosures may include where:
- you would reasonably expect the disclosure to occur (for example, quality assurance purposes or training);
- we are authorised or compelled by law to disclose;
- it will prevent or lessen a serious threat to someone's life, health or safety or a threat to public health or safety;
- it is necessary as part of the establishment or defence of a legal claim;
- it is requested by an enforcement agency such as the police; or
- it is a necessary part of an investigation following a complaint or incident.
Disclosure of personal information outside Australia
Some of the third parties to whom we may
disclose personal information may be located overseas. The countries in
which those third parties may be located are the United States of
America and New Zealand.
Where we disclose information outside of
Australia, we will take reasonable steps to ensure that any such person
to whom personal information is disclosed will deal with that
information in a way that is consistent with the APPs.
Do we use your personal information for marketing?
We will use your personal information to
offer you products and services we believe may interest you, but we will
not do so if you tell us not to. These products and services may be
offered by us, our related entities, our other business partners or our
service providers.
Where you receive electronic marketing
communications from us, you may opt out of receiving further marketing
communications by following the opt-out instructions provided in the
communication. Alternatively, you can let us know using the contact
details set out at the bottom of this Privacy Policy.
Cookies
A “cookie” is a small file stored by the web
browser software on a computer when you access our website. (An
explanation of cookies can be found at the website of the Australian
Information Commissioner at www.oaic.gov.au.)
We use a persistent cookie for tracking a
user's browsing behaviour upon return to our website, for statistical
purposes, for marketing purposes and to improve our website.
You may refuse the use of cookies by
selecting the appropriate settings on your browser. However this refusal
may prevent you from using the full functionality of the website.
We will deal with any personal information
collected by cookies in the same way we handle other personal
information under this Privacy Policy.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc. (Google).
Google Analytics uses cookies to help analyse how users use the
website. Google Analytics anonymously tracks how users interact with
the website, including where they came from, what they did on the
website and whether they completed any transactions on the website.
The information generated by the cookie about
your use of the website (including your IP address) will be transmitted
to and stored by Google on servers in the United States. Google will
use this information for the purpose of compiling reports on the website
activity and providing other services relating to the website and
internet usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties
process the information on Google’s behalf. Google will not associate a
person's IP address with any other data held by Google.
You can opt out of the collection of information via Google Analytics by downloading the Google Analytics Opt-out browser add here.
Google’s privacy policy can be found here.
Clickstream data
When you visit our website, a record is made of your visit, including the following information:
- your server address;
- your top level domain name;
- the date and time of access to the site;
- pages accessed and documents downloaded;
- the previous site visited; and
- the type of browser software in use.
We analyse this non-identifiable website
traffic data (including through the use of third party service
providers) on an aggregated basis to improve our services and for
statistical purposes.
No attempt will be made to identify users or
their browsing activities except in the where a law enforcement
agency may exercise a warrant to inspect the Internet Service Provider's
log files.
Security of your personal information
To protect personal information from misuse and loss, and from unauthorised access, modification or disclosure:
- our staff are trained in how to keep your information safe and secure;
- we store your hard copy and electronic records in secure systems; and
- we use trusted contracted service providers (including cloud storage providers).
However, we advise that there are inherent
risks in transmitting information across the internet, including the
risk that information sent to or from a website may be intercepted,
corrupted or modified by third parties. If you have security concerns,
or wish to provide personal information by other means (e.g. by
telephone or paper), may contact us using the contact details set out at
the bottom of this Privacy Policy.
The personal information of our employees,
systems and most of the third parties we share information with are
located in Australia, with some of this personal information stored in
secure cloud systems. We require from all our cloud suppliers that such
information is to be hosted in Australia.
Links
Our sites may have links to other websites
not controlled or owned by us. We are not responsible for these sites or
any consequence of a person's use of those sites. In particular, we are
not responsible for the privacy policies or practices of the operators
of other websites. We recommend that you review the privacy policies of
those external websites before using them.
How can I access or correct my personal information?
We have measures in place to ensure that the
information we hold about individuals is accurate, complete and up to
date. If you learn that personal information we hold about you is
inaccurate, incomplete or not up to date you should contact us so that
the information can be updated.
If you wish to see what information we hold about you, you can ask us for a copy.
Sometimes it may not be possible to give you a
copy of the information if it was provided anonymously, if it contains
details about other people, or if it would be unsafe to provide the
information (for instance, if it may lead to harm being done to another
person).
If we refuse to provide you with access to
your record or to update your record in the way you request, we will
provide you with written reasons.
If we refuse to correct or update your
information, you may request that we make a note on your record that you
are of the opinion that the information is inaccurate, incomplete, out
of date, irrelevant or misleading, as the case may be.
There is no charge for requesting access to
your personal information, but we may require you to meet our reasonable
costs in providing you with access (such as photocopying costs or costs
for time spent on collating large amounts of material).
You will be notified of any likely costs before your request is processed.
How can I make a complaint?
If you have a complaint or concern regarding
our handling of your personal information or think that your privacy has
been affected, you should contact us as detailed below for an
examination of your complaint or concern. If you remain unsatisfied
with the way in which we have handled a privacy issue, you may approach
an independent advisor or contact the Office of the Australian
Information Commissioner (OAIC). See www.oaic.gov.aufor how to make a complaint.
Contact us
Email: hello@climatethrive.com.au
Phone: 0408632982
Postal address: 4 Jaz Close, Traralgon VIC
Privacy Officer: Danielle Teychenne